Cancellations and refunds

Cancelling your booking

24 hours

You can cancel your own booking through Camerawalk up to and including 24 hours before the walk starts.

For a paid booking in that window, use Cancel booking and refund from your booking status, then confirm the cancellation. Camerawalk starts a full refund through the original payment method.

The normal self-service cancellation and refund route is unavailable less than 24 hours before the walk starts.

If Camerawalk cancels the walk

Sometimes a walk has to be cancelled at short notice because it cannot safely or reasonably go ahead, for example because of weather, illness, access or another operational problem.

• Booked walkers are notified and given the cancellation reason.
• Every active paid booking receives a full refund.
• The cancellation is recorded and Site Admin is notified.

What happens next

1. The walk is marked cancelled.
2. Booked walkers are notified.
3. Paid active bookings are fully refunded.
4. The refund returns through the original payment method.

About refunds

Camerawalk starts the refund through the payment provider. Your card or bank provider may take additional time before returned funds appear.

If Camerawalk cannot start a participant self-service refund, your paid booking is not cancelled. Check your booking status before trying again.

Need help?

For a booking or refund problem, return to your booking status from your Camerawalk dashboard so you can check the latest record. Do not send payment-card details to Camerawalk.